Communication involves a whole set of skills-verbal and nonverbal. But there's another major layer to communication: communicating with different people...since we're all unique individuals. Whether this means people at different levels of your organization or people outside your organization, such as clients or customers. Or maybe it means speaking to people with different personalities and communication styles. In this program, we'll go over the basics of communicating with different people at work by tailoring your message and delivery, whether you're talking to them in person, through text, telephone, or video conference.