Dealing with conflict is a difficult concept for many. Some will confront it head-on, others avoid it at all costs, and many will dwell on it, letting it simmer under the surface. Regardless of where you land on this, there are some right and wrong ways to deal with conflict, which is what we'll cover in this series. Here, in this first course, we'll talk about why conflict happens in the first place, and what you can do to mediate or mitigate those situations. We'll go over handling emotions, and what you should or shouldn't do when emotions are high.