Once you're able to maintain your own emotions, there are some things you can do to help other people calm down, too. Think of it as helping someone move their mood from the red zone to a much calmer, productive place. In this program, we'll talk about how that process works, using the acronym EASY. There's no guarantee that you'll be able to overcome all problems with this process, but managing and resolving conflict becomes much easier when you put EASY to use.