When it comes to critical observation, it really doesn't matter what type of work you do, this topic pertains to everyone. It's looking at the details behind what's being communicated on the surface. It's analyzing the deeper meaning of things. Making critical observations helps to indicate the reasoning behind both people and processes. In this program, we'll talk about two types of critical observation and why it's beneficial for you to train on this topic. We'll cover active listening, emotional intelligence, unconscious bias, and more.