Fostering a Culture of Premier Client Experience (CX)
Provider: Becker Professional Education
Length: 128
Personnel/Human Resources
2.5 CPE Credits
Basic
QAS self study
This course will be an overview of:
- Definitions and latest research on best practices in CX
- Levels of maturity in CX/TX
- Components of a TX framework
- Traits and actions of top CX-focused leaders
- Roles and responsibilities in TX
- Identifying and applying strategies for solving TX issues