When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during their workday. They might not realize how many IT jobs require a certain level of skill in customer service. High-quality IT customer service can be essential in any workplace, including increased user satisfaction, productivity, and cost savings. An IT department trained in customer service can also increase employee trust and contentment, while supporting retention. In this program, we'll discuss some top skills for providing high-quality IT customer service, including how to help employees, communicate effectively, and to improve continuously.