Have you ever been given specific performance numbers from your boss on a regular basis? Numbers that relate to your company, like year-over-year sales growth, monthly website traffic, or customer retention rate? If so, you've dealt with Key Performance Indicators, also known as KPIs. But what exactly ARE these, and how do they impact you, whether you're a frontline worker or a C-suite executive? In this program, we'll explain what these measures can specify, how to use them, and how to create them specifically for you and your organization.