Conflicts can arise in the workplace anywhere, and at any time. As a manager, it's helpful to try and diffuse the situation before things get out of hand, and HR needs to get involved. In this course, we'll talk about how to mediate employee conflict. We'll define what mediation is, giving you tips on how to mediate effectively, and in a way that's helpful to both parties. We'll also take viewers through the six steps of successful mediation.