Maintain balance

To ensure that organisations meet stakeholder expectations, a range of performance measures must be considered over and above the normal financial measures. Learn how the balanced scorecard can be used to aid this process. It contains four perspectives--financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. In terms of human capital, learn more about key internal incentives to help employee motivation to drive organisational success.

Key topics

- Balanced scorecard
- Employee incentives
- Nonfinancial measures

Successful application

Using case studies, exercises, and scenarios, you will have the skills you need to implement strategy using the balance scorecard as well as the right incentives for employees.