If answering the phone is a part of your daily duties, then you take a lot of messages. You're positioned as the gatekeeper of the company, and key to your company's operation. Your job is to limit solicitors, keep information private, and provide excellent customer service. In this course, we'll discuss exactly how to do this. We'll go over creating a plan with your boss and colleagues for certain instances, cover developing a callback schedule, and discuss the information that you'll want to collect from callers that require a callback.