Has a customer, colleague, or boss said something rude to you? What's your gut reaction? To snap back? To cry? To fill with rage and yell obscenities until you feel better? Obviously at work, or even in our personal lives, we can't let that happen. Speaking before you think can damage your relationships, your career, and your self-confidence. This can happen not only in-person, but over the phone, email, or text. In this program, we'll help you calm your inner monster by changing some habits. We'll discuss how to gently approach these situations. We'll also go over changing your think track so your talk track will follow.