The situation where you need to manage conflict is inevitable. In families, in friendships, and of course, at work. When conflicts arise in the workplace, multiple people are approaching the same situation with their own individual perspectives. This can be a great thing, as different perspectives and ideas allow us to grow, but it can also cause misunderstandings and conflict. In this course, we'll walk you through a five-step process to conflict management, to help you find peaceful resolutions when tough situations arise.