This course explores the work process. Every work process is part of a larger process that may be made up of smaller ones. Understanding the process flow and scope is the key to establishing 100% conformance in a work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, and looking at inputs and outputs. The course will also show you how to keep quality number one, and examine listening skills to ensure that customer requirements are met.