Welcome to the “Analyzing Your Customer Service course designed to teach how you can take a deeper look into your organization’s customer service to radically improve and understand it. This course comprises nine lessons and kicks off by defining what a core competency is and why it’s vital for customer service to be considered one in your organization. It also covers the importance of employee well-being, and what practices can help it be a priority. Then, the course explores common barriers to delivering excellent customer service, and it offers tools for overcoming those obstacles. In the end, learners will be able to rate their organization’s focus on the customer and see where improvements would be especially impactful.