This is a dynamic course designed to introduce the balanced scorecard approach, a strategic planning and management system used extensively in business and industry to align business activities to the vision and strategy of the organization. Participants will learn how to develop and implement a balanced scorecard that incorporates financial measures with other key performance indicators for internal and external outcomes. By the end of this course, attendees will have a clear understanding of how to use the balanced scorecard to monitor organizational performance and drive strategic action.