High‑performing workers, known as captains, take ownership, influence peers, and operate as extensions of leadership—but they still need purposeful coaching that respects their autonomy. Learn how to use a light‑touch approach that emphasizes empowerment, targeted check‑ins, and strategic delegation. The result is higher engagement, better problem‑spotting from the front line, and scalable leadership capacity you can rely on in day‑to‑day operations.