Welcome to the “Conflict Management Crash Course” video course intended to inform the viewer about the basics of conflict management. This course, comprising three video lessons, explores what causes conflict, how people deal with it, and how it can be managed productively. The viewer of this course should be better equipped to recognize what causes workplace conflict and to adjust their conflict management style depending on the situation. Ultimately, the learner will be more adept when it comes to conflict management. (Keywords: Thomas-Kilmann Conflict Mode Model)