Welcome to the “Conflict Resolution” video course intended to help learners productively navigate and resolve conflict situations. This course, which comprises seven video lessons, defines conflict and describes common causes of workplace conflict. In addition, it explains how to apply the Thomas-Kilmann Conflict Mode Model to generate a win-win conflict resolution. Finally, viewers will learn how to deal with conflict fairly and ethically. To access your activity IDs, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 1 PDC for Society for Human Resource Management (SHRM), 1 hour(s) of recertification credit through the HR Certification Institute (HRCI) and 0.75 PDU for the Project Management Institute (PMI).