Consulting skills: How to develop customer surveys
Provider: Becker Professional Education
Length: 118
Business Management and Organization
2 CPE Credits
Basic
QAS self study
Fraud Related, Valuation
<p>This course will be an overview of:</p>
<ul>
<li>What is a survey?</li>
<li>Why should you survey your customers?</li>
<li>What are the methodologies of surveying your customers?</li>
<li>How do you link survey questions to the customer's journey map with your company?</li>
<li>Why should you encourage customers' complaints?</li>
<li>How can you use customer feedback to improve your products and services?</li>
</ul>