Consulting skills: How to develop customer surveys
Provider: Becker Professional Education
Length: 118
Business Management and Organization
2 CPE Credits
Basic
QAS self study
Fraud Related, Valuation
This course will be an overview of:
- What is a survey?
- Why should you survey your customers?
- What are the methodologies of surveying your customers?
- How do you link survey questions to the customer's journey map with your company?
- Why should you encourage customers' complaints?
- How can you use customer feedback to improve your products and services?