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Consulting skills: How to develop customer surveys

Provider: Becker Professional Education

Length: 118

Business Management and Organization 2 CPE Credits Basic QAS self study Fraud Related, Valuation

This course will be an overview of:

  • What is a survey?
  • Why should you survey your customers?
  • What are the methodologies of surveying your customers?
  • How do you link survey questions to the customer's journey map with your company?
  • Why should you encourage customers' complaints?
  • How can you use customer feedback to improve your products and services?

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