Welcome to the topic of continuous quality improvement (CQI)! This video course, CQI: Flow, provides tools for understanding and improving the flow of your business processes. The five video lessons in this series cover different kinds of flowcharts and diagrams, including the value-added flowchart and the arrow diagram. Additionally, one lesson describes how you can determine the critical paths of your processes. Through this course, the viewer will understand how to organize their business process flows, minimize waste, and maximize efficiency for the benefit of continuous quality improvement. To access your activity ID, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 0.5 PDU for the Project Management Institute (PMI).