Retain your customers <br><br>Discover the tools you need to preserve customer relationships and maintain a balanced customer portfolio for your business.<br> <br>Develop your skills <br><br>- Customer value management cycle <br>- Customer segmentation <br>- Customer lifetime value <br>- Customer profitability analysis <br>- Customer portfolios <br>- BCG Matrix <br> <br>Gain experience with detailed exercises. <br><br>The practical hands-on exercises use real-world examples and are designed to give you knowledge on how to retain customers and improve relationships.