Welcome to the “Customer Service Pro Tips” video course created to help customer service workers put their best foot forward and keep customers coming back. This course, comprising five video lessons, educates viewers on the many ways they can excel in customer service. From going above and beyond customer expectations to analyzing the customer experience to building relationships that last, viewers of this course will be equipped with the necessary tools for providing the highest level of customer service. To access your activity IDs, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 0.75 hour(s) of recertification credit through the HR Certification Institute (HRCI) and 0.5 PDU for the Project Management Institute (PMI).