Welcome to “Expert Insights: Sparking the Customer Experience with Simon T. Bailey,” a video course devoted to helping you embrace customer service as a mindset to create happy and loyal customers. Presented by Simon T. Bailey, a keynote speaker, success coach, author, philanthropist, and more, this course comprises seven lessons and is part of our Expert Insights series. Throughout this course, you’ll be inspired to truly connect and empathize with every customer you serve. You’ll also be motivated to go the extra inch beyond the extra mile to anticipate customer needs. Plus, you’ll learn how intentional acts of kindness can transform a customer experience. By the end of this course, you’ll discover how to be the spark and create loyal customers. To access your activity IDs, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 1 PDC for Society for Human Resource Management (SHRM), 1 hour(s) of recertification credit through the HR Certification Institute (HRCI) and 0.75 PDU for the Project Management Institute (PMI).