Welcome to the “Handling Angry Customers” video course intended to teach customer service representatives the tips and tricks of navigating interactions with angry or irate customers. This course, comprising seven video lessons, will go through the key steps in defusing an angry customer from beginning to end, including when to terminate a conversation. After completing this course, learners should feel more prepared to deal with angry customers so that they can remain professional and helpful even when facing hostility. To access your activity ID, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 0.75 PDU for the Project Management Institute (PMI).