When we make decisions in business, our actions have intended consequences. But they also have unintended consequences. In other words, we decide to do something for a particular outcome, but many times there are other outcomes that we don't anticipate or expect. So how do we identify and understand unintended consequences of our decisions? In this course, we'll discuss a theory by American sociologist, Robert K. Merton and talk about what causes unintended consequences. We'll also go over the various types and learn how to identify possible unintended consequences.