Welcome to the “Phone Etiquette” video course intended to help you be effective and professional when you're on the phone at work. This course, comprising four video lessons, will cover essential rules for phone etiquette, tips for excellent customer service, taking and leaving effective messages, and defusing techniques for handling angry customer calls.  After completing this course, learners will have a strong foundation for understanding how to use phones productively, and increased skills in communication and phone etiquette at work.