Welcome to “Service Best Practices,” a video course that covers the essential skills for providing consistent, high quality care for every customer. This course comprises 12 video lessons that tackle individual characteristics that everyone who works in customer service must embody. As you work through these lessons, you’ll learn there’s a lot to keep in mind when you interact with customers. You have to be enthusiastic but not annoying. You have to be empathetic but not patronizing. And, you have to juggle all of these characteristics while providing seamless service to your customers. By completing this course, you’ll learn how to master all of these critical skills—everything from being attentive to being able to say no. To access your activity IDs, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 0.75 hour(s) of recertification credit through the HR Certification Institute (HRCI) and 0.75 PDU for the Project Management Institute (PMI).