Using new messaging formats, such as chat, video calling, and texting while at work can be a great way to stay connected and productive. But it's important to use these tools effectively, in order to get the most out of them. In this program, we'll walk through some helpful tips for using these tools, regardless of the brands or names of your specific tools. We'll discuss tone and keeping conversations professional, we'll go over equipment and testing, and we'll also cover when it's appropriate to use each format.