Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. The five video lessons in the series explain all the elements one needs to know to effectively implement a TQM initiative. After completing this course, learners will understand the origins and basic principles of TQM. In addition, they will learn about the PDCA cycle and SIPOC tables and their roles in achieving TQM. Finally, viewers will learn about Deming’s 14 points to success, which are critical to keep in mind when pursuing TQM in an organization. To access your activity ID, a View CE Certificate button will display on the profile upon completion of the course. This program is valid for 0.5 PDU for the Project Management Institute (PMI).