Welcome to the four-part video course on verbal self-defense at work! While the assumption of goodwill must rule every workplace, occasionally you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. This video course contains four video lessons to help you recognize and defuse these situations and the people who cause them. This course will help you understand different conversational dynamics, the types of people who engage in ill-will power plays in the workplace, and different strategies for curtailing these situations.